Cleaning Services Ottawa

A standard Ottawa house cleaning starts at $188 for a 1-bedroom / 1-bathroom home and goes up by bedroom and bathroom count. Most Ottawa homes fall between $188 and $278 before 13% HST. Hourly service runs $55 per cleaner per hour with a 3-hour minimum.

• 1 bed / 1 bath — Sandy Hill or Westboro condo: $188
• 2 bed / 1 bath — brick semi in the Glebe or Hintonburg: $208
• 3 bed / 2 bath — detached in Barrhaven or Kanata: $258
• 4 bed / 2 bath — family home in Stittsville or Orleans: $278
• Recurring discount from 2nd visit: 20% weekly / 15% bi-weekly / 10% monthly

A standard clean on a 3-bedroom Ottawa home typically takes 2.5 to 3.5 hours with one cleaner, depending on condition and square footage. A first clean or deep clean on an older home in Westboro or the Glebe with original tile and hardwood can run closer to 4 hours.

• Studio / 1-bed condo: 1.5 to 2 hours with 1 cleaner
• 2-bed home: 2 to 2.5 hours with 1 cleaner
• 3-bed / 2-bath detached: 2.5 to 3.5 hours with 1 cleaner
• 4-bed family home in Barrhaven or Kanata: 3.5 to 5 hours
• 2-cleaner teams cut those times roughly in half on all home sizes

Hellamaid's hourly rate in Ottawa is $55 per cleaner per hour with a 3-hour minimum. One cleaner for 3 hours costs $165 before HST. Two cleaners for 3 hours is $330 before HST and covers significantly more ground in the same time.

• 1 cleaner × 3 hrs: $165 before HST — good for studios or targeted rooms
• 2 cleaners × 3 hrs: $330 before HST — covers most 2-bedroom homes
• 2 cleaners × 4 hrs: $440 before HST — full 3-bed including post-reno detail
• 3 cleaners × 3 hrs: $495 before HST — fast turnaround on larger homes
• Recurring hourly bookings also qualify for the 10–20% frequency discount

Tipping is never required and not expected. That said, it is genuinely appreciated, especially after a first clean, a move-out, or any visit that was more involved than usual. There is no standard amount. $10 to $20 per cleaner is a common range when clients choose to tip.

• Tipping is not built into Hellamaid's pricing or expected at any booking
• A tip after a deep clean or difficult move-out is a meaningful gesture for the cleaner
• Cash left on the counter works fine. There is no in-app tipping prompt
• If a team of two showed up, tipping each individually is appreciated
• The best way to recognize great work is also a Google review — it helps the cleaner's profile directly

A professional cleaning service should arrive on time, follow a consistent room-by-room system, and leave every booked area visibly clean. What it does not include: laundry, dishes, exterior windows, or tasks outside the booked scope. If something was missed, contact within 24 hours and we return to fix it at no charge.

• Included by default: all surfaces, bathrooms, kitchen, floors, baseboards
• Not included by default: laundry, dishes, exterior windows, garage, yard
• Add-ons like inside oven, fridge, or cabinets must be selected at booking
• All supplies come with the cleaner. You do not need to provide anything
• Satisfaction guarantee: report a missed area within 24 hours for a free return visit

Yes. Hellamaid uses professional-grade products that are safe for children, pets, and people with sensitivities. No bleach or harsh chemical fumes are used as standard. If you have specific product preferences or allergies, note them at booking and we will accommodate where possible.

• Default products are selected to be effective and safe for residential use
• No bleach used as standard in Ottawa homes
• Pet-safe and child-safe formulations used throughout
• Specific product requests or allergy notes can be added at checkout
• All supplies are brought by the cleaner. No need to stock anything yourself

For recurring bookings, we assign the same cleaner where scheduling allows. The large majority of Ottawa recurring clients see a consistent person visit after visit. When a substitute is needed, they follow the same documented checklist so the result stays consistent regardless of who shows up.

• Same cleaner assigned to recurring clients as the default where scheduling permits
• Your access details and home preferences carry forward to every visit automatically
• Substitute cleaners follow the same room-by-room system — no learning curve on scope
• Clients whose regular cleaner is unavailable are notified ahead of the visit
• Consistency is one of the reasons Ottawa clients name their cleaners in reviews

Yes. Airbnb turnover cleaning is available across Ottawa as a bookable add-on. ByWard Market, Centretown, and Westboro have a strong short-term rental concentration and we run turnovers in all three regularly. The add-on covers the full guest-facing scope: linens, bathrooms, kitchen, and all surfaces reset to check-in standard.

• Airbnb turnover add-on: +$95 on top of the base package
• Covers full reset: kitchen, bathrooms, floors, all surfaces, linen changeover
• Book through hellamaid.ca/book-online and select Airbnb at checkout
• Same-day turnovers available subject to scheduling — book in advance for peak weekends
• Insured and background-checked cleaners on every turnover. No unvetted contractors

Move-out cleaning is one of the most consistent parts of the Ottawa schedule. Sandy Hill, Vanier, and Lowertown see the highest landlord turnover volume each year, with peak demand running April through September tied to uOttawa and Carleton lease cycles.

• Move-out add-on: +$159 on top of the base package price
• Scope includes inside oven, inside fridge, all cabinet interiors, full baseboards
• Bathroom scope covers grout, tub, toilet, and all tile surfaces thoroughly
• Landlords and property managers can book multiple units under one account
• Book 48+ hours in advance from April through September to secure a slot

Both apply to every cleaner on the Ottawa roster without exception. Criminal background check before the first shift. $5M liability insurance active on every booking. That is non-negotiable for us regardless of home type or job size.

• $5M liability insurance covers every Ottawa booking without exception
• Criminal background check completed before each cleaner's first shift
• All cleaners follow a documented room-by-room system on every visit
• Recurring clients get the same cleaner assigned where scheduling allows
• Hellamaid holds Ontario Living Wage Network certification

Not at all. Most Ottawa clients are out during their clean. The Confederation Line runs through the city and most clients set up access once before the first visit and let the team in independently every time after that. It takes about two minutes to sort out.

• Lockbox, spare key, or building access code: all work without issue
• Access instructions are saved after the first visit and reused automatically
• Downtown condo buildings: concierge or fob access sorted before arrival
• A completion notification is sent when the clean finishes
• Clients who prefer to stay home are welcome. The team works around you without disruption

The full process runs online at hellamaid.ca/book-online in under two minutes. Enter your home details, choose any add-ons, pick a date. Price is confirmed before checkout. No calls required and no adjustments after the clean.

• Online booking available any time at hellamaid.ca/book-online
• Price locked at checkout — no surprise charges after the visit
• 24-hour cancellation policy: reschedule free with more than 24 hours notice
• Cancellations inside 24 hours may carry a $45 fee to compensate the assigned cleaner
• Prefer the phone? Call 613-664-MAID during business hours