AREAS WE SERVE

Hellamaid offers Cleaning Services to the following Regions in Southern Ontario

Wellington County and Waterloo Region

Guelph – Kitchener – Waterloo – Cambridge

Halton Region

Milton – Oakville – Burlington

Hamilton Region

Hamilton

Niagara Region

St.Catharines – Niagara Falls – Niagara-on-the-Lake – Thorold – Welland – Grimsby

Don’t see your city on the map? Hellamaid also provides cleaning services to surrounding towns. Give us a call today at 519-940-1251 or 289-812-8155

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Cities Served in Ontario

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Happy Customers

We are a Different Cleaning Company

Our rapid growth across Southern Ontario has been a direct result of the wonderful people we’ve chosen to join our team, our strong service values, and customer care.

Hellamaid is a people first cleaning company. We call our cleaners our “partners”, because together we are part of something bigger. When you book a cleaning with Hellamaid, both you and your home are in good hands. That is our 200% guarantee.

Aside from our wonderful professionals, Hellamaid offers peace of mind through online booking, text and email reminders, and 24/7 customer support. Amazing people backed by wonderful technology, providing you a cleaning service you won’t regret.

Professional

Super Friendly

Insured and Bonded

Background Checked

Getting Started

How do I book a cleaning service?

All you have to do is visit the booking page, enter your relevant details, and within 60 seconds you’re on the way to have a clean home! We’ll stay in touch with you confirming the appointment and arrival time. You can also call us at 519-940-1251, or live chat with us in the bottom right corner.

Are your cleaners pet friendly?

Definitely! We’re a pet friendly cleaning service. That being said, we do recommend keeping your wonderful pets in a separate area during the clean, this will help us stay focused on getting an excellent job done.

Do we have to be home?

Completely up to you. It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key, (or keypad code) and we’ll get your house cleaned. Hellamaid is here to make your life easier!

Do you service my area?

We currently service Guelph, Kitchener-Waterloo, Cambridge, Burlington, Milton, Oakville, and the Niagara Region.

Trust and Safety

Can I trust my cleaning professional?

All our cleaners are police background-checked, insured, bonded, and reference-checked. We conduct in-person interviews to everyone we bring on-board. Your privacy and security is our #1 priority.

What if things go wrong during my clean?

From the moment you book your cleaning to the day it is completed, Hellamaid staff are in direct contact with you from start to finish. Our customer support team ensures everything goes super on the day of your cleaning, and are easily accessible if you ever have any questions or concerns. If anything goes wrong, we will be in direct contact with you.

Are your cleaners insured?

Yes they are! If you need proof of insurance, simply email us at weclean@hellamaid.ca and we’ll gladly forward you all relevant documentation.

Day of the Cleaning

How many professionals will show up?

A team of 2 people is our standard, sometimes 3 depending on the size of the job. However, we do send a team of 1 person when the job is small. Either way, you will receive an excellent cleaning service, that is our guarantee.

Do you bring your own tools and supplies?

Our cleaners bring their own cleaning supplies and equipment. However, if you prefer us to use your own cleaning supplies and tools, we can accommodate that as well.

What if I'm not happy with the clean?

After the cleaning is performed, you will be receiving a survey asking you to rate our service. If you’re not happy, please send us photos of the uncleaned areas and we will offer a re-clean, future discount, or partial refund (depending on the situation). Your happiness is our #1 priority.

Billing and Payment

How do I pay for the cleaning?

When you book online you’ll provide us with a valid credit card number, which we’ll then place a hold on the day before the cleaning. We won’t process your payment until after the cleaning is completed.

Is it safe to pay by credit card?

Our online booking system is 100% safe and our payment processing system is fully encrypted. We’ve completed thousands of successful transactions with hundreds of satisfied customers. We don’t charge you until after the cleaning is completed.

What is your cancellation policy?

Our cancellation and reschedule policy is 48 hours before the date of the cleaning, otherwise our cancellation fee of $45 will be apply.

Do we get an invoice?

100%! Once we process your payment 1-2 days after your cleaning appointment, you will receive an emailed invoice along with our HST business number (if you plan on expensing the cleaning service to your business).

DISCOUNTS! Where to get them?

Aside from our seasonal promotional discounts on our booking page, you can receive RECURRING discounts when you book a recurring service!

Weekly cleaning – 20% off EACH clean
Bi-weekly cleaning – 15% off EACH clean
Monthly cleaning – 10% off EACH clean

Need more answers?
Contact us today!

Kitchener-Waterloo, Guelph, Cambridge, and surrounding

Milton, Burlington, Oakville, and surrounding

Or ask your questions below!

We’ll get back to you within minutes

Client testimonials

Miriam T K

I booked for the move in clean which I was told was a step above the deep clean. There were three cleaners who came and while they were lovely, the attention to detail is largely amiss. I paid for cabinets to be cleaned and all the top two sections were... Read More »

Ben Harper

I was very pleased with the initial service! I ordered a deep clean as we haven't had house cleaners before but hope to start having them regularly. There were two cleaning staff and they were here for over 4 hours. Everything looked and smelled great! Staff... Read More »

kam kwt

Thank you once again for the great cleaning service. The ladies were fantastic. Amanda and Jessica were so polite and went above and beyond to ensure the kitchen was spotless. I appreciate the great service from Hellamaid, looking forward to the next cleaning

Aaliyah s

I was incredibly impressed with my Hellamaid service. I was fortunate enough to have Breanna, she was friendly, sweet, and did a fantastic job! Would definitely recommend.

Brianne Maleske

Caitlain, Meghan Nicole Vivian Did such an amazing job and went above and beyond to get a difficult job done as quick as possible in Burlington. Highly recommend these guys as they made it effortless to book and everyone was a pleasure to deal with.

4.7 175

Hellamaid Guelph

Main apartment, 25 Dublin St S, Guelph, ON N1H 4L9, Canada