AREAS WE SERVE
Hellamaid offers Cleaning Services to the following Regions in Southern Ontario
We are a Different Cleaning Company
Our rapid growth across Southern Ontario has been a direct result of the wonderful people we’ve chosen to join our team, our strong service values, and customer care.
Hellamaid is a people first cleaning company. We call our cleaners our “partners”, because together we are part of something bigger. When you book a cleaning with Hellamaid, both you and your home are in good hands. That is our 200% guarantee.
Aside from our wonderful professionals, Hellamaid offers peace of mind through online booking, text and email reminders, and 24/7 customer support. Amazing people backed by wonderful technology, providing you a cleaning service you won’t regret.
Definitely! We’re a pet friendly cleaning service. That being said, we do recommend keeping your wonderful pets in a separate area during the clean, this will help us stay focused on getting an excellent job done.
Completely up to you. It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key, (or keypad code) and we’ll get your house cleaned. Hellamaid is here to make your life easier!
We currently service Guelph, Kitchener-Waterloo, Cambridge, Burlington, Milton, Oakville, and the Niagara Region.
Trust and Safety
All our cleaners are police background-checked, insured, bonded, and reference-checked. We conduct in-person interviews to everyone we bring on-board. Your privacy and security is our #1 priority.
From the moment you book your cleaning to the day it is completed, Hellamaid staff are in direct contact with you from start to finish. Our customer support team ensures everything goes super on the day of your cleaning, and are easily accessible if you ever have any questions or concerns. If anything goes wrong, we will be in direct contact with you.
Day of the Cleaning
A team of 2 people is our standard, sometimes 3 depending on the size of the job. However, we do send a team of 1 person when the job is small. Either way, you will receive an excellent cleaning service, that is our guarantee.
Our cleaners bring their own cleaning supplies and equipment. However, if you prefer us to use your own cleaning supplies and tools, we can accommodate that as well.
After the cleaning is performed, you will be receiving a survey asking you to rate our service. If you’re not happy, please send us photos of the uncleaned areas and we will offer a re-clean, future discount, or partial refund (depending on the situation). Your happiness is our #1 priority.
Billing and Payment
When you book online you’ll provide us with a valid credit card number, which we’ll then place a hold on the day before the cleaning. We won’t process your payment until after the cleaning is completed.
Our online booking system is 100% safe and our payment processing system is fully encrypted. We’ve completed thousands of successful transactions with hundreds of satisfied customers. We don’t charge you until after the cleaning is completed.
Our cancellation and reschedule policy is 48 hours before the date of the cleaning, otherwise our cancellation fee of $45 will be apply.
100%! Once we process your payment 1-2 days after your cleaning appointment, you will receive an emailed invoice along with our HST business number (if you plan on expensing the cleaning service to your business).