About Hellamaid

A Cleaning Company that puts people first

Hellamaid is a top-rated cleaning company in Canada that’s changing the cleaning industry. We take a holistic approach to cleaning to help homeowners and cleaners feel happier, healthier, and safer. By investing in our cleaners, utilizing latest technology, and delivering impeccable customer service, we are changing the cleaning industry – one house at a time!

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Our Core Mission consists of Three Guiding Principles :

1. Delighting Homeowners

At Hellamaid, we are dedicated to delighting homeowners with our exceptional cleaning services. We understand that every homeowner has unique needs and preferences when it comes to cleaning, which is why we offer customizable cleaning plans that can be tailored to your specific requirements. Whether you need a one-time deep clean, a weekly or bi-weekly cleaning service, or a move-in/move-out cleaning, we’ve got you covered!

We offer 100% happiness guaranteed on all our services. If you’re not happy, we come back to make things right. Enjoy a 24hr cancellation policy on top of this peace of mind. Life happens, so you can reschedule as needed, no contracts!

Our goal is to make your life easier and more enjoyable by taking care of the cleaning, so you can focus on the things that matter most. Let us handle the cleaning, so you can enjoy a happier, healthier, and sparkling home!

2. Empowering Cleaners

Just as it can be intimidating to let a stranger into your home, it can be intimidating for professional cleaners to enter someone else’s home. Trust is crucial and support is absolutely necessary. Hellamaid works hard to provide both for our cleaners, keeping them safe and happy. When our cleaning partners are empowered, they have the freedom to love what they do and do it well, making our clients happy in return – it’s a win-win for everyone! <3

At Hellamaid, we also understand that our partners are more than professional cleaners. They are real people. They are parents, siblings, friends, and much more. We are committed to providing flexible hours that work with our cleaners’ schedules and competitive pay, including bonuses and tips. As a result of our above average pay incentives in the cleaning industry, Hellamaid has been proudly recognized as a responsible Living Wage provider across the country!

By empowering our cleaners, we are growing a team of service-oriented, passionate, and caring people. Our cleaners are the backbone of our business, and their dedication and hard work are what make our service stand out.

3. Supporting Communities

Hellamaid is proud to serve Canada’s most unique and diverse cities. From the innovative hub of Waterloo to the warm countryside of Guelph, the stunning natural beauty of Niagara to the charming shores of Vancouver, the thriving suburban city of Mississauga to the rocky mountains of Calgary, the historic city of London to the bustling metropolis of Toronto, the industrial heritage of Hamilton to the nation’s capital of Ottawa – and all cities in between!

Each of these regions has its own distinctive character and cultural identity, and we are honored to be a part of each community. We understand that each area has its own unique needs and challenges, which is why we work closely with local initiatives and national organizations (like the Canadian Cancer Society) to ensure we are providing the best service possible while supporting the community.

Whether we are working with local businesses, community groups, or individuals, our focus is on building strong relationships and making a positive impact in the regions we serve. By actively supporting the communities we serve, we’re not just cleaning homes, we’re building a brighter, more positive future for everyone.

Our Team

Ahmed

At the heart of Hellamaid, Ahmed excels in SEO and web, with a passion for people and service. When not building the brand, you'll find him at a local cafe or playing with his two kids.

ABDUL

Abdul is the mastermind behind our smooth operations, always enhancing systems. Abdul enjoys riding motorcycles, and spending time with his family, including his three boys.

SUSAN

Susan oversees daily operations with a strong focus on supporting cleaners and client experience. Outside of work, she enjoys gardening, painting, and quality family time.

Hannah

Hannah leads our HR efforts, hiring and onboarding the best talent on the team. A busy mom of three, she loves spending time outdoors with her family and their Bernese Mountain Dog.

Dulcee

Dulcee supports HR and administrative needs, helping keep the team organized and well supported. She loves nature, travel, music, pet-sitting, and baking her signature cheesecake.

Lorna

Lorna leads our HR function, focusing on people development, culture, and clear communication. Outside of work, she enjoys early gym sessions, pickleball, and cycling.

Mycah

Mycah supports leadership while keeping our billing and financial processes accurate and organized. Outside of work, she enjoys makeup artistry, travelling, and movie nights with friends and family.

Alan

Alan keeps our operations running in sync, he oversees teams and daily execution across the business. A former professional drummer, he’s still a dedicated music lover who enjoys discovering new sounds.

Che

Che leads the customer support team, ensuring clients receive reliable, thoughtful, and timely assistance. He enjoys travelling and discovering the best local food.

Nina

Nina supports HR and billing with strong attention to detail and thoughtful organization. Outside of work, she enjoys films, documentaries, and spending time with her two cats.

Jeffrey

Jeffrey leads customer care with a focus on relationships and consistent, personalized service. Outside of work, he enjoys music, painting, and weekend trips with his wife.

Aileen

Ailien supports the sales team by helping connect clients with the right cleaning services. In her free time, she enjoys baking, learning new recipes, and cheering from the sidelines.

Mary

Mary supports daily operations by ensuring things run smoothly and efficiently behind the scenes. Outside of work, she enjoys singing, road trips, and binge-watching her favorite K-dramas.

Karstein

Karstein assists the operations team with flexibility and a reliable, hands-on approach. When she’s not working, she enjoys getting creative in the kitchen and cooking homemade meals.

Melanie

Melanie is a pillar of our customer service team, ensuring every customer feels heard and well taken care of. An AI enthusiast, she also brought her digital twin to life through our responsive chatbot.

Raph

Raph manages schedules to keep cleaners and clients perfectly aligned every day. Outside of work, he enjoys trying new sports, experimenting with recipes, and diving into musicals.

Christina

Christina supports sales remotely while staying closely connected with the broader team. She enjoys budget travel, scoring flight deals, K-dramas, and quiet evenings at home.

SHEAN

Shean supports operations with a calm, focused, and detail-oriented approach. She enjoys watching movies, playing mind games, and relaxing with her ukulele.

Jea

Jea promotes partnerships by building strong client relationships. Outside of work, she enjoys kickboxing, travelling, and watching documentaries.

Kevin

Kevin supports customers by resolving questions and ensuring a smooth, positive experience. In his free time, he enjoys restoring bikes and going for long rides.

Melchi

Melchi enhances customer journeys with a calm, thoughtful, and patient approach. In his downtime, he enjoys cafés, cooking, and spending quiet time at home.

Peyami

Peyami launches PPC campaigns and analyzes ad performance data. When not optimizing marketing strategies, you'll find him optimizing the perfect cup of Turkish coffee.

Joshua

Joshua manages our website and SEO, keeping everything fast, visible, and performing at its best. Outside of work, he enjoys walks with the dogs, travelling, and watching F1 races.

Jalil

Jalil enhances our online presence while ensuring visitors feel engaged. When not cooking up new strategies, you'll find him cooking delicious new recipes in the kitchen.

Our Story

Founded in Guelph in 2017 by Ahmed and strengthened by the partnership with Abdul, the two engineers are on a mission to transform the cleaning industry, one home at a time. Together, they strive to enhance the cleaning service experience for both homeowners and cleaners. Hellamaid simplifies the process for homeowners with easy online booking and outstanding customer service, while providing our cleaning partners with flexible, rewarding work opportunities.

As recipients of the Living Wage Canada certificate and multiple local awards, we take pride in providing exceptional cleaning services as well as creating thriving career opportunities for our cleaning partners across Canada.

With a passion for cleanliness and a drive for excellence, Ahmed and Abdul set out to create a company that would not only deliver exceptional cleaning services, but also make a positive impact in the lives of cleaners and homeowners.

Today, Hellamaid stands as a testament to their vision, delivering exceptional cleaning services to countless satisfied clients. With a focus on quality, reliability, and personalized attention, Hellamaid has become a trusted name in the industry. Our relentless dedication to innovation and improvement continues to drive us forward, as we strive to exceed expectations and transform the way people perceive cleaning services.

At Hellamaid, giving back is at the core of our values, and our partnership with the Canadian Cancer Society exemplifies our commitment to making a positive impact. We believe that businesses have a responsibility to contribute to the well-being of the communities they serve.

By allocating a portion of our cleaning service proceeds and making a significant initial donation, we are not just providing a service – we are actively participating in the fight against cancer. This collaboration represents our dedication to giving back to those in need, emphasizing the profound difference that collective efforts can make in creating a healthier and more supportive future for individuals and families affected by cancer.

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Hellamaid Headquarters in Kitchener, ON

A clean home, just a few clicks away

Book your Cleaning Service in 60 seconds!

Customize your own cleaning service
View upfront pricing (no in-house estimates!)
Secure payment (no charge until day of service)
Professional, background checked and insured cleaners
24/7 customer support that is available via phone, website chat, email, and more
Convenient online booking makes it fast and easy to schedule your cleaning sessions.
3-day and 1-day sms/text reminders of your appointment to always keep you posted
Satisfaction guarantee service. Not happy with the cleaning? We'll make it right!

Our Values

Before you invite us into your home, it is important to understand our values. At Hellamaid, we strive to accomplish our mission with the utmost level of integrity, professionalism, and quality communication. You can count on us and our team to provide the best house cleaning service that meets your needs and leaves you satisfied.

Our values are central to everything we do, and they help drive us forward as we grow in across Canada. Consider our values as our commitment to you and what you can expect from every professional cleaning session.

Privacy and Safety

Privacy and safety are two things we take very seriously. At Hellamaid, we are committed to your safety and wellbeing. Our team goes above and beyond to ensure cleaning services are completed in a safe manner, your personal information is protected, and your home is well cared for.

We understand the level of trust that must be in place to invite a professional cleaning service into your home, and we do not take the responsibility lightly. Every aspect of our business is designed with your security and the safety of our employees in mind.

Online bookings and payments are secured to protect your personal and financial information. Payments processed "after" the cleaning.
Every cleaning service is completed by professional house cleaners who've been background-checked and interviewed in person. We hire for good character before anything else.
Hellamaid is insured and bonded, offering protection and peace of mind for you and our team. Our clients are secure with full property damage protection.