You're all set — your clean is booked.
We've sent your booking details to your inbox. A friendly, vetted Hellamaid cleaner will take it from here — and we've got a 24-hour happiness guarantee if anything isn't quite right.
Here's what happens next
No surprises. Here's exactly how your clean unfolds from now until we lock the door behind us.
A few quick heads-ups
We'll send the full prep guide in your 3-day and 1-day reminders. But here are the things worth knowing right now:
A small hold on your card
About 24 hours before your clean, you'll see a temporary hold — just verifying payment. You're only charged after we're done.
Need to reschedule?
Life happens — just let us know at least 24 hours before your appointment to avoid a $45 reschedule fee.
Make sure we can get in
Confirm a working way in — someone home, access code, or lockbox. Lockout fee is $75 or 50% of your clean, whichever is greater.
Added oven, fridge, or cabinets?
Oven cleaner sprayed 12 hours ahead. Fridge and cabinets emptied before we arrive. Otherwise the extra may be skipped.
Full prep guide — utilities, parking, pets, valuables & more — arrives in your reminder emails.
A few useful things
Quick ways to stay on top of your booking or forget we're coming and just enjoy the result.
Add or modify
Forgot to add inside the fridge, laundry, or pet details? Log in to update your booking.
Manage bookingGot a question?
How to prepare, what about pets, entry instructions, rescheduling — all answered here.
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Cleaning tips, before & afters, and a peek behind the scenes at @hellamaid.
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A Hellamaid gift card is the rare gift that gives back hours of weekend time. Great for new parents, busy friends, or aging parents.
Call us at 1-888-477-MAID (Mon–Sun, 7AM–7PM) or simply reply to your confirmation email. We respond fast.