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HOW can we help?

Get answers below!

Getting Started

We currently service Guelph and the tri-cities – Kitchener, Waterloo, Cambridge. We can also serve surrounding towns, as shown below.

All you have to do is click book now, enter your relevant details and within 60 seconds you’re on the way to have a clean household. We’ll stay in touch with you confirming the appointment and arrival time. You can also call 519-940-1251, or live chat with us.

A standard clean is a general cleaning that involves dusting and wiping of the main surfaces, best suited for regularly cleaned homes requiring on-going care and maintenance.

A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last three months. To see the extra things we do for deep cleans check out our About Us page.

You may select any “extras” on the booking form when you book online. You can also be specific about what you need done in the notes sections. As long as your special tasks fit our cleaning criteria, and do not make our staff unsafe or uncomfortable, then we would certainly be happy to accommodate your special requests.

We don’t offer wet wiping of light bulbs, resurfacing/waxing/refinishing of floors, putting away dishes, large furniture moving, mould removal, extensive ceiling cleaning and large scale trash disposal.

Trust and Safety

All our cleaners are police background-checked, insured, bonded, and reference-checked. We conduct in-person interviews to everyone we bring on-board Hellamaid. Your privacy and security is our #1 priority.

From the moment you book your cleaning to the day it is completed, Hellamaid staff are in direct contact with you from start to finish. Our customer support team ensures everything goes super on the day of your cleaning, and are easily accessible if you ever have any questions or concerns.

Absolutely. We work very hard to background-check all our cleaners. We screen for honesty and good character before anything. We’ve successfully completed thousands of cleanings for hundred of clients who’ve never reported any missing personal/expensive belongings after our cleanings.

 

By the smallest, littlest, tiniest, and slightest chance that you believe something in your home did go missing after the clean, please contact us immediately.

Definitely! We’re a pet friendly cleaning service. That being said, we do recommend keeping your wonderful pets in a separate area during the clean, this will help us stay focused and not get caught up petting your adorable fluff-balls <3

Yes, we are! If you need proof of insurance, simply email us at weclean@hellamaid.ca and we’ll gladly forward you all relevant documentation.

Our cleaners are NOT obliged to move heavy furniture, pick up sharp objects, use a ladder to clean at elevated heights, or be in any environment where they feel their physical safety is threatened.

 

We love our cleaners as much as we love our clients, and so we also do not tolerate disrespect. Safety + respect + amazing cleaning = WIN-WIN for everyone!

Day of the Cleaning

No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key, (or keypad code) and we’ll get your house cleaned. Hellamaid is here to make your life easier. Victory dance!

A team of 2 people is our standard, sometimes an extra team member can come when needed. However, we do send a team of 1 person when the job is small. Either way, you will receive an excellent cleaning service, that is our guarantee.

Our cleaners bring their own cleaning supplies and equipment. However, if you prefer for us to use your own cleaning supplies and tools, we can accommodate that as well.

If damage occurs during a clean please notify us right away via phone and email if possible with a photo of the damage, when it occurred and a short incident report, this will assist in processing insurance claims and having your damaged item replaced and or repaired in as timely a manner as possible.

After the cleaning is performed, you will be receiving a survey asking you to rate our service. if you’re not happy, please send us photos of the uncleaned areas and we will offer a re-clean, discount, or refund (depending on the situation). Your happiness is our #1 priority.

Billing

When you book online you’ll provide us with a valid credit card, which we’ll then place on hold the day before the cleaning is completed. We won’t charge your card until after the booking is completed, and for new customers, we will give you a call the day after the work is completed to make sure you’re happy with the service. If you’d like to pay by other means, please give us a call or send us an email.

Our online booking system is 100% safe and our payment processing system is fully encrypted. We’ve completed thousands of successful transactions with hundreds of satisfied customers. We don’t charge you until after the cleaning is completed.

We provide a 200% satisfaction guarantee. If for any reason you’re unhappy with the service, we will return with 72 hours to rectify and re-clean any missed areas. If you’re still unhappy after the re-clean we will refund the money back to your account, it’s that simple.

100%! After we charge your cleaing at the end of the week, you will receive an emailed invoice along with our HST business number (if you plan on expensing the cleaning service to your business).

Aside from our seasonal promotional discounts on our booking page, you can receive RECURRING discounts when you book a recurring service, how great is that!? 
Weekly cleaning – 20% off EACH clean
Bi-weekly cleaning – 15% off EACH clean
Monthly cleaning – 10% off EACH clean

Can’t find an answer? 

Call us at 519-940-1251 or email us at weclean@hellamaid.ca !

Kaitlyn Goodfellow
Kaitlyn Goodfellow
16:38 07 Nov 19
We have used Hellamaid for a few of our properties that we have over the last few weeks and out of all the cleaning companies we have used, they go above and beyond and do a fantastic job. There online booking system is very easy and makes for no surprise charges. Quick to respond and very accommodating.Here are some before and after pictures!read more
Tim Clayton
Tim Clayton
22:40 06 Nov 19
The cleaners did a good job, we were very happy with the results. Furthermore we were extremely impressed with the company going well out of its way to help us resolve a plumbing problem revealed during the cleaning. We recommend their services. Definitely 5 stars.Tim and Carol Clayton.read more
Kari Laursen
Kari Laursen
03:25 23 Oct 19
Hellamaid did a great job and I will absolutely book them again. The online appointment scheduling was convenient and easy to use. Would definitely recommend this cleaning company.
Matt Vijayan
Matt Vijayan
19:58 17 Oct 19
Hellamaid cleaners were very professional and courteous. They went above and beyond in cleaning up the entire house - it was like a premium cleaning service at a reasonable price. They brought their own cleaning materials including vacuum cleaner. Highly recommend these professionals.read more
Matthew Hunter
Matthew Hunter
23:39 08 Sep 19
I contacted Hellamaid with a plea for a last minute deep clean. They were very pleasant and understanding to deal with over the phone and managed to slot us in over the weekend even though they were already very busy. The cleaners arrived on time and did a fantastic job. While there were a few spots missed during the clean, they were nothing that would change my five star rating. It was a wonderful experience.read more
william oldacre
william oldacre
13:14 10 Aug 19
I had a very tight schedule for a deep clean and Hellamaid agreed to help. They arrived and finished on time and did a great job. Very professional and highly recommended.!
Patti Brett
Patti Brett
18:35 21 Jul 19
I have used the service twice and will continue with them. The management seems eager to please and M who came to clean was efficient, polite and conscientious. I was very impressed with her. I recommend Hellamaid Guelphread more
Katrina Marshall
Katrina Marshall
00:33 14 Jul 19
This company is all about customer service! They check in after every clean to ensure we are completely satisfied. I can customize the cleaning to fit perfectly into our family needs. The price is great and the attention to detail in every clean is fantastic!read more
Katrina Marshall
Katrina Marshall
00:33 14 Jul 19
This company is all about customer service! They check in after every clean to ensure we are completely satisfied. I can customize the cleaning to fit perfectly into our family needs. The price is great and the attention to detail in every clean is fantastic!read more
ArikGrace Mahler
ArikGrace Mahler
22:54 26 Jun 19
Hellamaid was an amazing service. Our maid, Shannon, was fantastic! She was very thorough, and demonstrated a caring and positive attitude. I would highly recommend!
Michele Christmas
Michele Christmas
23:35 03 Jun 19
Very happy with the service, ordering online was very easy, I received reminders, the staff showed up when they said they would and they did an exceptional job. I would not hesitate to recommend or use this service again. Thank you.read more
Meidoification
Meidoification
12:12 22 May 19
My first experience with Hellamaid came with an issue, but by working with Sarah the issue was resolved and Andrea definitely went above and beyond her duties. Overall I am impressed and would use Hellamaid again and request Andrea every time. Thanks again :)Signed, Bradread more